Returns & Exchanges | London Mummy

High quality goods and happy customers are very important to us here at London Mummy.  If for any reason you wish to return your purchase, we will happily and without quibble refund or exchange items that are sent back to us within 14 days of the cancellation of your order, provided items returned to us are in a new and unused, saleable condition. 

Whilst we will refund our Standard Delivery Charge to you, we will not refund the returns postage, nor any additional payments made by you for premium delivery, gift wrapping, customs duties or sales taxes incurred.  We would advise you to send any returns/exchanges via insured and/or registered post as we cannot be responsible for the loss of returned items in the post.

DAMAGED/FAULTY GOODS

In the unfortunate, but thankfully rare, event of your order being damaged in transit or an item being faulty, please let us know immediately via email so that we can arrange either a replacement or full refund, including returns postage costs, for you as quickly as possible. 

RETURN/EXCHANGE PROCEDURE

Should you wish to return or exchange an item, please send an email as soon as possible to returns@londonmummy.com and put RETURN or EXCHANGE in the subject heading as appropriate. If you wish to exchange an item, please let us know your choice of product. All exchanges are subject to our stock availability.

Once we have received your returned goods and verified that the goods are in a new, unused and saleable condition, we will process your refund or exchange request as quickly as possible and within a maximum of 14 days.